Write to tepoyanpet@gmail.com and a person will answer. If something has gone wrong with your data, say so in the subject line and it goes to the top of the pile.
How do I invite them? Settings → Partner → Invite your partner. That produces a link you can send however you like. They open it on their iPhone with Lulla installed, and both phones are then writing to the same log.
Neither of us needs an account? No. The log lives in your own iCloud, and the invitation grants their Apple Account access to it. There is nothing to sign up for and no password to remember.
What if we both start the same nap? Nothing happens — you get one nap, beginning at the earlier of the two taps. This is the thing Lulla exists to get right; you should never see a conflict dialog, and you should never lose an entry to one.
What if we both stop it? The earlier stop wins. If that is not the time you meant, tap the entry in History and change it.
Can I stop sharing? Settings → Partner, and revoke. Your own copy stays complete on your phone and can be shared again later. There is no state in which your data exists only on the other phone.
I logged something on the wrong baby. Tap the entry in History → Move to another child. One tap.
I deleted something by mistake. If the undo toast is still on screen, tap Undo. After that: History → Deleted, and restore it. Deleted entries stay there for thirty days.
I forgot to stop a sleep and it ran all night. Lulla notices and asks, offering an end time worked out from your own recent sleeps. It never closes one by itself, because a session that disappears while you were not looking is indistinguishable from a lost one.
I need to log something from hours ago. Every sheet lets you set the time, and any past time is allowed. The 3 a.m. feed entered at breakfast is the normal case, not the edge one.
The baby dozed off mid-feed. Pause, and resume when they wake. It stays one feed rather than splitting into two.
When does it come on? Between 21:00 and 07:00 by default. Settings → Display → Night mode changes that, or turns it on permanently, or off.
Why is everything orange? Because a bright blue-white screen next to a sleeping baby wakes the baby and the adult. Night mode drops the brightness, warms every colour, blackens every surface and grows the stop button, so the app can be used without turning the room on.
How do I get my data out? Settings → Your data → Export everything as CSV, or the share button in History. It is free, unrestricted and includes every entry — times in the local time they were recorded in, plus an absolute UTC column so nothing is ambiguous.
How do I delete everything? Settings → Your data → Delete all data. It removes every entry and every child from the phone and from iCloud, immediately, with nothing kept. There is one confirmation and we do not ask why.
I got a new phone. Install Lulla and sign in to the same iCloud account; your entries come back on their own.
Lulla says it could not open my entries. Nothing has been deleted. Reopening the app usually resolves it. If it does not, write to us before deleting anything and we will work through it with you.
What is free? All the logging, partner sync, the Live Activity, the basic widget, CSV export, and a fortnight of charts. There is no paywall anywhere in the logging path and there never will be.
What does Complete add? The report for the paediatrician over the period you choose — two weeks, a month, three months or six — and charts over your whole history rather than the last fortnight.
I paid on my other phone. Open the purchase screen and tap Restore purchases.
I would like a refund. Purchases go through Apple, so refunds do too — reportaproblem.apple.com. If Apple declines and you think you have a case, write to us and we will take it up.
tepoyanpet@gmail.com. Bug reports, feature requests, and complaints all welcome. If you are writing at 3 a.m., that is understood.